Technical Support
Local, certified support for every Siemens product we supply, 24/7 for critical issues.
A named engineer, in your time zone
Every NomuTech customer has a named support contact in the region, in your time zone and language. We resolve installation, licensing and usage issues directly, and escalate product defects to Siemens on your behalf, tracking them to closure. Support covers NX, Solid Edge, Simcenter, Teamcenter, Tecnomatix, HEEDS and the X cloud products. Critical issues are covered 24/7.
What you get
Local engineers
Support from Abu Dhabi and Dammam, in English and Arabic.
Direct Siemens escalation
Product defects go to Siemens engineering through us, with a case number you can follow.
Remote sessions
Screen sharing and remote diagnosis for fast fixes.
Version upgrades
Planning and testing of new releases before you switch.
Frequently asked questions
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