Technical Support

Local support from our engineers for every Siemens product we supply.

A named engineer, in your time zone

Every NomuTech customer has a named support contact in the region, in your time zone and language. We resolve installation, licensing and usage issues directly, and show you how to raise and escalate product defects with Siemens support yourself. Support covers Designcenter NX, Designcenter Solid Edge, Simcenter, Teamcenter, Tecnomatix, HEEDS and the X cloud products.

What you get

Local engineers
Support from Abu Dhabi and Dammam, in English and Arabic.
Escalating to Siemens
We show you how to raise and escalate product defects with Siemens support yourself, with a case number you can follow.
Remote sessions
Screen sharing and remote diagnosis for fast fixes.
Version upgrades
Planning and testing of new releases before you switch.

Frequently asked questions

How do I raise a support request?

Email contact(AT)nomutech.com or use the contact form and choose Contact Sales. You receive a case number and usually a first response within one working day, sooner for critical issues.

Is support included with the licence?

Maintenance and support is part of every active Siemens subscription or maintenance contract sold by NomuTech.

Do you support software we bought elsewhere?

Yes, on a support contract. Ask us for the options.

What counts as a critical issue?

A production system down or a deadline at risk. We work on these first until service is restored.